Delivery
All estimates are based on when the order is fulfilled and handed to the courier.
We endeavour to do this within the same day or at the latest 24 hours of the order being placed. However, we have a cutoff time of 15:00h UK time latest for the same day.
Please note our warehouse is closed Saturday, Sunday and Public Holidays. During this time no orders are fulfilled.
An order placed on a Friday afternoon or Weekend will not be fulfilled till the next business day Monday or Tuesday if a Bank Holiday.
UK Shipping:
All UK orders are free of charge over £50.00 and we use Royal Mail.. Delivery time is calculated based on when the order is fulfilled and handed over to Royal Mail 24h and 48 are services provided by Royal Mail.
All orders over £150.00 are sent free of charge with DHL Express and is delivered 24 hours after handed over to DHL.
EU Shipping:
European orders are sent via Standard shipping (Deutsche Post) starting from £3.99 depending on the zone or via Premium shipping (DPD) starting from £10.95/ depending on the zone.
Expected delivery time varies per region.
Standard shipping is not available for every country as it does not provide satisfactory service in some regions.
Rest of World Shipping:
All orders going to rest of world are shipped via DHL Express Worldwide starting from £14.99. Expected delivery times vary per region.
Delivery
1. You will be required to sign for all deliveries.
2. During Sale periods and promotional offers delivery may take longer.
Returns
Returns and Refunds
Satisfaction Guarantee
If you’re not satisfied with Youth & Earth Products, we're not satisfied. We want to help ensure your shopping experience is second to none.
We offer a 30-day Satisfaction Guarantee Refund Policy* for all orders from the date you received the product.
Please read the Returns terms and conditions below.
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Only Products purchased on the www.youthandearth.com website can be returned to Youth & Earth for a refund or an exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.
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Should you make an error when ordering online, Youth and Earth will gladly exchange your product for the product you intended to purchase. The returned item must be unopened and in its original saleable condition.
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We will Issue a 100% refund for all unopened products within 30 calendar days of delivery receipt.
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If you react or not happy with a product, you have the option of exchanging or refunding it. We will issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining.
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All orders are subject to a refund regardless of country.
Return Procedures: Email enquiries@youthandearth.com with your order number (found on your order confirmation email) and request a refund. Please allow 7 days to process credits after we have received the returned product.
NOTE: Customer is responsible for all shipping and handling charges incurred when shipping product back to us.