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Shipping policy

All estimates are based on when the order is fulfilled and handed to the courier.

We endeavour to do this within the same day or at the latest 24 hours of the order being placed. Please find cut-off times per carrier below:

DPD – 14:00
Royal Mail – 16:00

Please note our warehouse is closed Saturday, Sunday and Public Holidays. During this time no orders are fulfilled.

An order placed on a Friday afternoon, Weekend or a Public Holiday will not be fulfilled until the next business day.

UK Shipping:

Free shipping option/s are available for all UK orders over £60.00. Delivery time is calculated based on when the order is placed, fulfilled and handed over to the courier.

We offer the following options at checkout:

Royal Mail 24H - £4.49

Royal Mail 48H - £3.39

DPD - £6.69

EU Shipping:

European orders are sent via Standard Shipping (Deutsche Post/Correos/DHL) starting from €3.99 depending on the country, or via Premium Shipping (FedEx Priority) starting from €7.49 depending on the country.

Expected delivery times vary by destination country.

All EU and international orders outside of the UK are shipped from our warehouse in Germany.

Please note that any customs duties, import taxes, or additional charges that may apply are determined by the destination country and are outside of our control. These charges, if applicable, are the responsibility of the customer and are set by local customs authorities.

If you are unsure whether customs fees may apply to your order, we recommend contacting your local customs office for further information before placing your order.

Rest of World Shipping:

All orders going to rest of world are shipped via FedEx Priority starting from £14.99. Expected delivery times vary per region.

Deliveries

1. Please note, during sale periods and holiday season deliveries may take longer.

2. Products which are on "Pre-Order" at the time of purchase, will be dispatched once the product is available/back in stock.

3. Please note, we are not responsible for any import or customs charges that may occur prior to receiving your order.

All of our award-winning products are manufactured in approved Good Manufacturing Practice (GMP) facilities.

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